After you have received your new McDermott cue registration only takes a few minutes to validate the warranty.
McDermott’s
Lifetime Warranty applies only to the original purchaser/owner of the
cue and must be purchased from an authorized McDermott dealer. McDermott
Cue warrants its pool cues to be free of defects in material and
workmanship, including warpage, for as long as the product is owned by
the original purchaser/owner. McDermott does not warrant its product
against:
* normal wear and tear including tip, finish, and wrap;
* misuse, abuse or mishandling;
* modification or improper maintenance performed by third parties or
* damage caused by exposure to extreme temperature or humidity.
All
warranty claims must include the complete cue and are subject to
evaluation at our facility prior to approval. Products that do not
qualify for the McDermott Lifetime Warranty can be serviced by McDermott
for a fee. To obtain warranty service on a McDermott product, return
the product to an authorized McDermott dealer or directly to McDermott
along with a copy of your original sales receipt
DISCLAIMER: This
warranty is in lieu of all other express warranties. McDermott
disclaims all warranties for products that are purchased from sellers
other than authorized retailers or distributors. McDermott’s warranty
against warpage was introduced in 2004. Older cues may not qualify.
Free Lifetime Cue Maintenance
Twice
a year. Every year, for life. Really. Maintenance is one of many hidden
costs to consider when you’re looking at a cue’s price. For most cues,
that is. Fortunately, McDermott offers the MOST comprehensive
maintenance program ever. Not that our cues require maintenance often.
Just about anything your McDermott cue might need replaced, checked or
cleaned- tips, shafts, wraps, bumpers, ferrules- is fully covered under
our exclusive Lifetime Maintenance program… for life. This will save
you money. McDermott’s total commitment to your satisfaction doesn’t end
when you take your new McDermott home. It only begins there. McDermott
craftsmen check for details even the most careful player may not notice.
Joints are checked, cosmetics evaluated, weights adjusted, and every
minor detail inspected.
About cue weight changes:
At Nielsen’s Billiards, we will try to get the cue as close as possible
to the desired weight. Usually we can come within 1/10 of an ounce to
the desired weight requests. Exact matches may not be possible, but we
will try. We always try to do our best and keep our customers happy with
prompt and courteous communication. Shipping items on the same or next
business day is also a high priority as we know customers appreciate
their item(s) as soon as possible. Our feedback is proof of our
dedication to our customers. Please contact us if you have any questions
about weight or tip changes.
IF YOU HAVE A SPECIFIC WEIGHT REQUEST, please
tell me when submitting payment. If submitting payment using paypal,
you can put your weight request in the paypal message area. If you do
not specify a weight, you will generally receive a cue around 19
ounces.
HOW TO MAKE PAYMENT – We
accept Paypal and can be contacted during business hours. Business
hours are M-F 9:30 a.m. – 5:30 p.m. and Saturday 9:30 a.m. – 3 p.m. CST.
SHIPPING
General USPS shipping estimates:
· First Class- 1-5 business days
· Priority Mail 1-3 business days
· Express Mail 1-2 business days
· Parcel Post 4-9 business days or 4-15 business days for outside
Continental USA
WE SHIP SUPER FAST! – We usually ship with 1 business day of your order, BUT
– SHIPPING TIMES ARE NOT GUARANTEED. We will provide tracking number for
your order. USPS may not always scan your package at each location so it
might seem like it isn’t moving but that is usually not be the case
and will only update once it’s actually delivered.
FREE Continental US shipping – Buyer pays $0.00 for shipping in the
continental US. Shipping will be via UPS ground or USPS Priority mail with
delivery confirmation and the shipment time is generally 1-4 business days
depending on your location. We ship your order out the same or next
business day upon receiving cleared payment.
Non Continental US shipping – Buyer pays $35.00 for shipping in the non continental US. General USPS shipping
estimates do not apply to these locations! Shipping will be via USPS Priority mail
with delivery confirmation. Estimated shipment time is 3-5
days. Non continental US destinations and territories outside
the Continental US include Alaska, Hawaii, Guam, Virgin Islands, Puerto Rico,
APO. etc. UPS is not available to non continental US locations. APO shipments are not trackable per US
military mail. We require insurance on all APO shipments.
APO shipment times can vary and are generally 7-21 business days.
International shipping – (Asia, Australia,
Europe, Germany, Japan, Mexico, South America and United Kingdom) International shipping is
$69.00. Shipping to Canada is
$49.00. All international
shipping rates are quoted using USPS Priority International with tracking with
ESTIMATED shipment time of 10-14 business days depending on your country’s
freight/mail forwarder and Customs Dept. Some countries
like African, South America, some Middle Eastern and Island Nations
may take longer.
*Estimated
shipment times are quoted by USPS (United States Postal Service) and
are generally very reliable. Some shipment times vary from USPS
estimated shipment times.
International Buyers – Please Note: Import duties, taxes, and charges are not included
in the item price or shipping cost. These charges are the buyer’s
responsibility. Please check with your country’s customs office to
determine what these additional costs will be prior to bidding or
buying.
